1. Scope of Support
LPSM MONITORING LLC provides assistance related to:
- Service inquiries and account setup.
- Issues related to patent and trademark monitoring.
- Clarifications regarding reports and data provided.
2. Support Availability
- Our team is available Monday to Friday, 9:00 AM – 6:00 PM (EST).
- Support inquiries should be directed to [email protected].
3. Response Time
We aim to respond to all inquiries within 24-48 business hours. Urgent cases related to service functionality will be prioritized.
4. Exclusions
- We do not provide legal advice or representation.
- Support does not cover third-party software or services.
Privacy Policy
1. Information We Collect
We collect information you provide when contacting us, including name, email, and company details. We may also collect usage data from our website for analytics purposes.
2. How We Use Your Information
- To provide and improve our services.
- To respond to inquiries and communicate with users.
- To comply with legal obligations.
3. Data Protection
We implement security measures to protect your personal information from unauthorized access. However, no method of transmission over the internet is 100% secure.
4. Third-Party Sharing
We do not sell or share your personal information with third parties except when required by law or for service-related purposes (e.g., payment processing).
5. Your Rights
You may request access, correction, or deletion of your personal data by contacting [email protected].
6. Policy Updates
We may update this Privacy Policy periodically. Continued use of our services implies acceptance of any changes.
